Tips and techniques to gracefully say no to requests

Contents

The pause

Instead of being controlled by the threat of an awkward silence, own it. Use it as a tool. When a request comes to you (obviously this works only in person), just pause for a moment. Count to three before delivering your verdict. Or if you get a bit more bold, simply wait for the other person to fill the void.

No, but…

Greg recently received an e-mail inviting him to coffee. He replied: “I am consumed with writing my book right now :) But I would love to get together once the book is finished. Let me know if we can get together towards the end of the summer.”

E-mail is also a good way to start practicing saying “no but” because it gives you the chance to draft and redraft your “no” to make it as graceful as possible. Plus, many people find that the distance of e-mail reduces the fear of awkwardness.

“Let me check my calendar and get back to you.”

Know your commitments, and how valuable your precious time is. When someone asks you to dedicate some of your time to a new commitment, you’ll know that you simply cannot do it. And tell them that: “I just can’t right now … my plate is overloaded as it is.”

One leader Greg knew found her time being hijacked by other people all day. A classic Nonessentialist, she was capable and smart and unable to say no, and as a result she soon became a “go to” person. People would run up to her and say, “Could you help with X project?” Meaning to be a good citizen, she said yes. But soon she felt burdened with all of these different agendas. Things changed for her when she learned to use a new phrase: “Let me check my calendar and get back to you.” It gave her the time to pause and reflect and ultimately reply that she was regretfully unavailable. It enabled her to take back control of her own decisions rather than be rushed into a “yes” when she was asked.

Say, “Yes. What should I deprioritize?”

Saying no to a senior leader at work is almost unthinkable, even laughable, for many people. However, when saying yes is going to compromise your ability to make the highest level of contribution to your work, it is also your obligation. In this case it is not only reasonable to say no, it is essential. One effective way to do that is to remind your superiors what you would be neglecting if you said yes and force them to grapple with the trade-off.

For example, if your manager comes to you and asks you to do X, you can respond with “Yes, I’m happy to make this the priority. Which of these other projects should I deprioritize to pay attention to this new project?” Or simply say, “I would want to do a great job, and given my other commitments I wouldn’t be able to do a job I was proud of if I took this on.”

Use the words “You are welcome to X. I am willing to Y.”

For example, “You are welcome to borrow my car. I am willing to make sure the keys are here for you.” By this you are also saying, “I won’t be able to drive you.” You are saying what you will not do, but you are couching it in terms of what you are willing to do. This is a particularly good way to navigate a request you would like to support somewhat but cannot throw your full weight behind. I particularly like this construct because it also expresses a respect for the other person’s ability to choose, as well as your own. It reminds both parties of the choices they have.

“I can’t do it, but X might be interested.”

It is tempting to think that our help is uniquely invaluable, but often people requesting something don’t really care if we’re the ones who help them — as long as they get the help they’re looking for.

Maybe later

If this is an option that you’d like to keep open, instead of just shutting the door on the person, it’s often better to just say,

“This sounds like an interesting opportunity, but I just don’t have the time at the moment. Perhaps you could check back with me in {some time period}.”

Next time, when they check back with you, you might have some free time on your hands.